Faq – Frequently Asked Questions

1. What is The Ultimate Tooling and what services does it provide?

The Ultimate Tooling is an online portal specialized in the sale and distribution of machine tools for machine shops, engine rebuilding, automotive repair, and other mechanical equipment. It also provides specific information for the automotive industry, including news, reviews, machine comparisons and expert interviews.

2. What factors should be considered when purchasing a machine tool?

When purchasing a machine tool, it is important to consider several aspects, including:

• Technical specifications: verify that the machinery meets production requirements.
• Cost and value: analyze the cost in relation to the value offered.
• Manufacturer reputation: choose reliable and recognized brands.
• Warranty offered: check the warranty coverage and its duration.
• Spare parts and after-sales service: ensure that adequate spare parts and after-sales services are available.

The Ultimate Tooling ensures these requirements by selecting reliable suppliers.

3. How does the process of purchasing a machine tool work?

The purchasing process may vary depending on the type of product, quantity, and country of destination. In general, the process includes:

• Request for quote: contact The Ultimate Tooling to receive a cost estimate.
• Payment: make payment according to the terms set.
• Preparation of goods: packing and preparation for shipment.
• Customs procedures: any customs clearance and documentation required.
• Final delivery: the goods are delivered to the customer.

The Ultimate Tooling supports clients every step of the way.

4. What brands and types of machinery are available at The Ultimate Tooling?

The Ultimate Tooling offers a wide range of brands and types of machinery, both new and used:

• Main brands: Berco, Comec, PEG, Zanrosso, Kwik-Way, Serdi, OMCN, Magido, Elsa, OMAP and many others.
• Types of machinery:
  
  • Engine repair machinery: cylinder head flatteners, cylinder boring and honing machines, valve grinders, valve seat milling machines, crankshaft grinders.
  • Equipment for brake and flywheel reconditioning: disc and drum lathes.
  • Other machinery: industrial parts washers, hydraulic presses, portable boring machines, parallel lathes, milling machines.

5. Where can I find news and updates on the mechanical industry?

The Ultimate Tooling offers a news section devoted to:

• In-depth reviews of machinery and equipment.
• Equipment comparisons to help customers make informed choices.
• Interviews with industry experts to stay up-to-date on the latest trends and technologies.

1. What payment methods are accepted by The Ultimate Tooling and what are the advantages and disadvantages?

The Ultimate Tooling accepts bank transfer, credit or debit cards, PayPal, Revolut Business, and Wise.

• Bank transfer: secure and traceable method, but takes a few days to be credited and involves bank fees.
• Credit or debit cards: quick method, but there may be high transaction costs. The Ultimate Tooling may charge additional fees to the customer.
• PayPal: convenient and secure, but incurs transaction costs that may be charged to the customer.

2. How to ensure the security of online banking transactions?

To ensure secure transactions, we recommend that you use complex passwords and do not share your login information. The Ultimate Tooling does not store credit card information, ensuring the protection of payment information.

3. Can I pay for the goods upon receipt or in installments?

No, The Ultimate Tooling requires payment in advance before shipment. Payment in installments is only possible if an initial deposit is agreed upon, with the final balance to be completed before the goods are shipped anyway.
The Ultimate Tooling does not offer financing solutions; therefore, we recommend contacting your bank for possible financing options.

4. What are foreign exchange transactions and how do they work?

Foreign currency transactions involve payment in a currency other than that of the seller’s country, which may incur conversion costs and varying exchange rates, depending on the terms of the customer’s bank.
The Ultimate Tooling only accepts payment in Euros, unless otherwise agreed. The customer’s bank will make the conversion from the local currency to Euro according to its own conditions.

5. What happens if the amount received is less than the amount indicated in the bidding process?

If the amount received is less than the amount stated in the offer, the customer must pay the difference.
Otherwise, The Ultimate Tooling reserves the right to cancel the order or make partial delivery of the goods.

1. What warranty is offered on new and used products?

New products are generally covered by a 12-month warranty, as required by European machine tool legislation.
Used products, again under European machine tool legislation, are not covered by warranty, unless otherwise agreed upon in negotiations.

2. What guarantees are offered for machine tools and what do they cover?

Warranties for machine tools cover manufacturing defects, mechanical, electronic or software failures, for a period specified in the sales contract. It is important to read the terms of the warranty to understand what is included and any limitations.

3. What are the limitations of warranties for machine tools?

Some warranties may limit coverage to only certain parts of the machine or exclude damage caused by improper use. Also, the warranty may be voided if the machine is modified or repaired by unauthorized personnel.

4. How does the warranty application process work and what happens in case of transfer?

The customer must provide proof of purchase and describe the problem. The manufacturer or seller may require the return of the machine or defective parts for repair or replacement. If the machine is transferred to another company or jurisdiction, the warranty may not be transferable, so it is important to check the specific terms.

1. Can I buy without a VAT number and how is VAT handled?

Yes, it is possible to purchase without a VAT number. However, if the goods are shipped within the EU, VAT will be charged at 22%, as required by law. VAT is calculated as a percentage of the value of the product, and in Italy the rate is 22%.

2. How to check the validity of the VAT number and whether you are exempt from paying VAT?

You can check the validity of your VAT number on the European Commission’s VIES system at.
https://ec.europa.eu/taxation_customs/vies/#/vat-validation
If you have a valid VIES VAT number or if the goods are destined outside the EU, you may be exempt from VAT.

3. How does the application of VAT for purchases on The Ultimate Tooling work?

VAT is calculated on the sale price and can be verified through the VIES system on the European Commission website.

• Italy companies and individuals: 22 percent VAT.
• EU private individuals without VAT number: 22% VAT.
• EU companies with valid VAT number in VIES: exempt from paying VAT.
• Extra-EU companies and individuals: exempt from paying VAT.

1. What are the customs regulations and procedures for international shipments?

Customs regulations and procedures vary depending on the country of origin, destination and type of goods. Here are some key aspects to consider:

• Customs tariffs: taxes levied on imported or exported goods, calculated according to the value or weight of the goods.
• Required documents: commercial invoice, packing list, certificate of origin and security documents.
• Free zones: areas where goods can be imported or exported without paying customs tariffs.
• Customs sanctions: sanctions for failure to comply with customs regulations.
• Calculation of duties: duties vary by country, type of goods and value. It is advisable to consult local customs authorities for accurate information.

1. How can I ensure that the machine tool meets the safety regulations and technical specifications of my country?

Before purchasing, it is essential to check that the machinery meets local regulations. Normally, new machinery is CE certified, according to European Community safety regulations, except where otherwise stated.

1. Does The Ultimate Tooling ship internationally?

Yes, The Ultimate Tooling ships machinery and equipment all over the world, using reliable partners such as:

• DHL and UPS: for smaller shipments.
• DB Schenker: for shipping large machinery.

2. How does shipping work and what costs are involved?

The Ultimate Tooling ships machinery and equipment worldwide, using partners such as DHL, UPS, and DB Schenker. Shipping costs depend on several factors, including:

• Destination: the country of shipment affects transportation costs.
• Size and weight of goods: determine the cost of transportation.
• Mode of transportation: truck, ship or plane, each with different costs and time.
• Customs procedures: may include duties, tariffs and other related charges.

The Ultimate Tooling provides a detailed estimate of shipping and import costs prior to purchase.

3. What are the limitations and responsibilities for shipping international goods?

Limitations and responsibilities for shipping international goods include:

• Responsibilities of The Ultimate Tooling: safe packaging of goods and handling of shipment. In case of problems, the company offers solutions such as refund or replacement of goods.
• Shipping restrictions: depend on the country of destination and type of goods. Some products may be subject to specific restrictions or prohibitions.

4. How are shipments and transportation of machine tools handled?

The Ultimate Tooling offers several options for shipping and transporting machine tools, depending on the customer’s needs and destination:

• Mode of transportation: machinery can be shipped by truck, ship or plane. Packaging is chosen according to the destination and the customer’s needs, and can include cardboard, pallets, wooden cages or crates.
• Personal pickup and transport arrangements: it is possible to pick up the goods personally, including for export to non-EU countries. In these cases, VAT is charged initially and refunded once the export is confirmed with the customs bill. The customer can also arrange pickup with his own freight forwarder, following the same tax rules for VAT reimbursement.

5. What are Incoterms and how do they affect international shipping?

Incoterms (International Commercial Terms) are international trade terms that define the responsibilities of seller and buyer in relation to:

• Transportation: specifies who is responsible for transporting the goods.
• Insurance: determines who should cover the shipment insurance.
• Associated costs: allocation of expenses between seller and buyer.

These terms are critical to clarify who assumes the risks and responsibilities at each stage of the shipment.

1. What is the delivery schedule and how can I track my shipment?

Delivery time for machine tools depends on several factors, including:

• Product availability: whether the machinery is in stock or needs to be produced.
• Production time: times may vary depending on the complexity of the machinery.
• Destination country: distance and customs regulations may affect delivery time.
• Mode of transportation: truck, ship or plane, each with different delivery times.

Usually, the delivery time is stated in the quotation or sales contract.

2. How can I track the status of my shipment?

Shipment tracking can be done through several methods:

• Online tracking offered by couriers.
• Updates via e-mail or SMS provided by the courier.
• Direct contact with the seller or courier to receive detailed information on the status of the shipment.

1. What documents are required for the import and export of goods?

Documents required for importing and exporting goods may vary depending on the country of origin, the country of destination and the type of goods.
In general, documents required include:

• Commercial invoice: a document describing the contents of the shipment, the value of the goods and the conditions of sale.
• Packing list: detailed list of package contents, useful for customs and inspection procedures.
• Certificate of origin: a document stating the country of origin of the goods, which is necessary to determine the applicable customs duties.
• Transport document: this can be a waybill, bill of lading or equivalent document, confirming that the goods have been transported.
• Safety documentation: any certifications or documents required to ensure safe transportation and compliance with regulations.

1. Are the goods insured during transportation?

The Ultimate Tooling offers freight insurance, which is automatically included in the quotation to ensure protection of the goods during transport.
However, the customer can choose to:

• Maintain insurance: goods will be covered in case of damage or loss in transit, providing maximum protection.
• Waiver of insurance: the customer may choose to waive insurance, but assume all risks associated with the shipment. In this case, The Ultimate Tooling will not be responsible for any damage or loss of the goods.